Shipping Policy
Hong Kong Huanyu Tongda E-commerce Limited ships orders to addresses within the regions we serve. Orders are processed during standard business hours. Orders are not processed on weekends or holidays. The processing period is separate from the shipping time. Hong Kong Huanyu Tongda E-commerce Limited does not offer expedited shipping. The shipping carrier and method are selected by Hong Kong Huanyu Tongda E-commerce Limited at the time of shipment. Customers receive a tracking number via email after the order has shipped. Hong Kong Huanyu Tongda E-commerce Limited is not responsible for delays caused by the carrier, customs, or unforeseen events. Shipping costs are calculated at checkout and are non-refundable. International orders may be subject to customs fees and import duties, which are the responsibility of the customer.
Returns Policy
Hong Kong Huanyu Tongda E-commerce Limited offers a strict 14-day no-reason refund policy. This means the customer may return any eligible item within 14 days of receipt without providing a reason. The 14-day period begins on the date the customer receives the order. To initiate a return, the customer must contact Hong Kong Huanyu Tongda E-commerce Limited within this 14-day period. The customer must provide the order number and the item they wish to return. All returned items must be unused, undamaged, and in their original packaging. The original packaging includes all tags, labels, and protective materials. Items that do not meet these conditions are not eligible for a refund. Hong Kong Huanyu Tongda E-commerce Limited reserves the right to refuse any return that does not comply with this policy. The customer must ship the returned item within 14 days of receiving the return authorization. The customer must return the item in the same condition as received.
Refund Policy
Refunds are processed after the returned item is received and inspected by Hong Kong Huanyu Tongda E-commerce Limited. The refund arrival time is at least 14 days from the date the return is approved. The buyer completely bears all return shipping costs. Original shipping costs are not refunded. The refund is issued to the original payment method. For refunds issued through PayPal, the refund takes at least 14 days to process. However, local laws in some regions require up to 30 days for PayPal refunds. Hong Kong Huanyu Tongda E-commerce Limited complies with all applicable local laws. The customer is responsible for any currency conversion fees or bank fees associated with the refund. The refund does not include the original shipping charges. The refund does not include any return shipping charges paid by the customer. Refunds are not issued for items that are returned without a return authorization.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The customer must contact Hong Kong Huanyu Tongda E-commerce Limited within this 7-day period to report the damage or defect. Claims submitted after 7 days of receipt are not accepted. This 7-day claim period matches the Terms of Service. The 7-day period is exact and begins on the date of delivery as confirmed by the carrier’s tracking information. The customer must provide photographs of the damaged or defective item and the original packaging. Hong Kong Huanyu Tongda E-commerce Limited will review the claim and may request additional information. If the claim is approved, Hong Kong Huanyu Tongda E-commerce Limited will provide instructions for returning the item. The buyer bears the return shipping costs for damaged or defective items unless local law requires otherwise. The customer must retain all packaging materials until the claim is resolved.
Return Process
Follow these steps to return an item:
1. Contact Hong Kong Huanyu Tongda E-commerce Limited within 14 days of receipt by email at [email protected] or by phone at +852 9344 4410. Provide the order number and the reason for return. For damaged or defective items, contact must be within 7 days of receipt.
2. Receive a return authorization and specific return instructions from Hong Kong Huanyu Tongda E-commerce Limited. Do not ship any item without a return authorization.
3. Pack the item securely in its original packaging. The item must be unused and undamaged. Include all tags, labels, and protective materials. The customer must include the return authorization number inside the package.
4. Ship the item to the following recipient: The recipient must be Hong Kong Huanyu Tongda E-commerce Limited, the contact phone is +852 9344 4410, and the specific return address is RM 1509, 15/F., OFFICE TOWER TWO,GRAND PLAZA, 625 NATHAN ROAD, MONG KOK HONG KONG.
5. The buyer completely bears the return shipping costs. Hong Kong Huanyu Tongda E-commerce Limited does not provide prepaid return labels. The customer must use a trackable shipping method. Hong Kong Huanyu Tongda E-commerce Limited is not responsible for items lost or damaged during return shipping.
6. After Hong Kong Huanyu Tongda E-commerce Limited receives the returned item, the inspection is completed. The inspection verifies that the item is unused, undamaged, and in original packaging. The refund is processed within at least 14 days after approval.
Non-Returnable Items
Items that are not unused or not in their original packaging are non-returnable. Hong Kong Huanyu Tongda E-commerce Limited does not accept returns for items that have been worn, washed, altered, or damaged by the customer. Any item that fails the inspection is returned to the customer at the customer’s expense. Hong Kong Huanyu Tongda E-commerce Limited does not make exceptions to this policy. If the customer refuses to accept the delivery, the return shipping costs are borne by the customer. The refund is processed after the item is returned and inspected. Items that are returned without a return authorization are not accepted.
Contact Information
For all shipping and return inquiries, contact Hong Kong Huanyu Tongda E-commerce Limited.
Email: [email protected]
Phone: +852 9344 4410
Address: RM 1509, 15/F., OFFICE TOWER TWO,GRAND PLAZA, 625 NATHAN ROAD, MONG KOK HONG KONG
Website: chriiza.com
